RETURNS & EXCHANGES

Returns can be made at our store in Los Angeles or online. Click here to find our store. 

For online returns, click below to start a return or exchange. We accept returns and exchanges for full price items that arrive within 30 days of purchase. 

Items should be returned new, unused and with all HIRO CLARK and garment tags still attached.



Questions? Please contact help@hiroclark.com

T: 888 413 2171

Monday – Friday // 9 – 5 PST


Your items must be received by us within 30 days of purchase. Returns received outside this timeframe will be accepted at the discretion of Hiro Clark and may only be refunded as a store credit.
All items purchased on sale or with promo codes (except for those promo codes featuring the word CULT) are final sale. These items are not eligible for exchange or return.


SEASONAL SALE: Items purchased during sale periods (11/27 to 12/2) are final sale and cannot be returned or exchanged.

Store credit can only be used once on a single order. All purchases made with store credit are final sale.
DOMESTIC RETURNS

  • In store returns are free. Our Los Angeles store is located here.
  • Returns processed online are $7.
  • After a return is approved by Hiro Clark, we will provide you with a prepaid label.
  • Please include the original packing slip with your return.
  • Attach the UPS label on the outside of the container, write RETURN # [your order number] and seal your package for the driver.

    INTERNATIONAL RETURNS

    • After a return is approved by Hiro Clark, the receiver will be responsible for the cost of shipping the items back to us, including any duties or taxes.
    • Mail back with any convenient mail service that offers tracking.
    • You will be notified via email once your return has been received and processed.


    It is free within the US to exchange items for a different size, based on availability. If you are outside the US, you will need to pay shipping, duties and taxes. If you selected Paypal when you placed the order, any applicable taxes and duties on your exchange should be paid with your debit or credit card.


    Items can only be exchanged once.


    If you have received an item as a gift, you may exchange it for a store credit. The amount is deducted from your next purchase and will be valid for one year. Please be aware that you may need to pay any cost differences, additional shipping, taxes and import duties.

    We have made every effort to display as accurately as possible the colors of our products that appear on Hiro Clark. However, since computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.


    All items are quality controlled and checked for any faults before they are released to customers.


    Should you receive an item that is not in perfect condition, please contact us immediately.


    Your refund will be credited to the original payment method.


    If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded. Outside the US and Canada, customs duties and sales taxes are non-refundable through Hiro Clark. However, you may be able to recover these by contacting your local customs bureau directly.


    Please note that refunds can take up to 10 to 14 business days upon receipt of the returned item(s) to show on your account due to varying processing times between payment providers.

    Customers in the European Union, Norway, Iceland, and Liechtenstein may withdraw from an eligible online purchase within 14 calendar days of delivery, without giving a reason. To submit a withdrawal request, please visit our EU Right of Withdrawal portal.


    After submitting your request, you must return the item(s) within 14 days. We will refund the purchase price and standard outbound shipping charges. You are responsible for return shipping costs, which may be deducted from your refund if a prepaid return label is provided.    .