Refund policy

Making a return or exchange is easy and free.  All exchange and return items must be received by us within 30 days of purchase. Just make sure you request a Returns Merchandise Authorization (RMA) number.

LATE RETURNS

Your items must be received by us within 30 days of purchase. Returns received outside this timeframe will be accepted at the discretion of Hiro Clark and may only be refunded as a store credit.

    SALE & DISCOUNTED ITEMS

    All items purchased on sale or with promo codes (except for those promo codes featuring the word CULT) are final sale. These items are not eligible for exchange or return.

    STORE CREDIT

    Store credit can only be used once on a single order. All purchases made with store credit are final sale.

      REQUESTING AN RMA

      Please contact us via email at help@hiroclark.com

      Include your:

      • Full name
      • Address
      • Order Number
      • Best email address to contact you

        If this is an exchange, please include the replacement item name and size.

        If this is a refund, please let us know how you would like to be credited.  This will need to match the original payment method used.

        You will then be issued an RMA number and a prepaid return label.

          RETURNING YOUR PURCHASE

          Domestic returns service (FREE)

          • Drop your shipment off at your local UPS store or any UPS facility.  To find your nearest store visit www.ups.com. 
          • Please include the original packing slip with your return.
          • Attach the UPS label on the outside of the container, write RETURN # [your order number] and seal your package for the driver.

            International returns service

            • Mail back with any convenient mail service that offers tracking.
            • Please provide us with that tracking information.
            • You will be notified via email once your return has been received and processed.
            • For more information, please contact us at help@hiroclark.com.

              EXCHANGING YOUR PURCHASE

              It is free within the US to exchange items for a different size, based on availability.  If you are outside the US, you will need to pay shipping, duties and taxes.  If you selected Paypal when you placed the order, any applicable taxes and duties on your exchange should be paid with your debit or credit card. Items can only be returned once per order. 

              To exchange an item, request a Returns Merchandise Authorization (RMA) number via email help@hiroclark.com. Please also include the following information in your email: 

              • Specify the new item or size you require.
              • Full name
              • Address
              • Order Number
              • Best email address to contact you

                Please contact  help@hiroclark.com to request a prepaid shipping label. 

                  GIFT RETURNS

                  If you have received an item as a gift, you may exchange it for a store credit.  The amount is deducted from your next purchase and will be valid for one year.  Please be aware that you may need to pay any cost differences, additional shipping, taxes and import duties.

                      FAULTY GOODS

                      Goods are classified as faulty if they are received damaged within six months of purchase.

                      Where possible, we will offer to repair faulty items.  You will receive a full refund if the item cannot be repaired or replaced.

                        RECEIVING A REFUND

                        Your refund will be credited to the original payment method.

                        If your order has been sent to a destination within the US or Canada, all sales taxes will be refunded.  Outside the US and Canada, customs duties and sales taxes are non-refundable through Hiro Clark.  However, you may be able to recover these by contacting your local customs bureau directly. 

                        Please note that refunds can take up to 10 to 14 business days upon receipt of the returned item(s) to show on your account due to varying processing times between payment providers.

                        ADDITIONAL INFORMATION

                        We have made every effort to display as accurately as possible the colors of our products that appear on Hiro Clark.  However, since computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate

                        All items are quality controlled and checked for any faults before they are released to customers.

                        Should you receive an item that is not in perfect condition, please contact us immediately.

                        Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible.

                        We prefer that items are returned to us via UPS to ensure that they are protected and insured during transit.  However, you may return the goods by any secure means.

                        All items should be returned new and unused, including the garment’s original tags.

                        Please contact help@hiroclark.com to request a UPS prepaid return label or feel free to return the goods through the secure delivery service of your choice. Just be sure to email us the tracking number. Ship your returned goods to: 

                          Hiro Clark
                          Attn: Returns & Exchanges
                          677 North Berendo Street
                          Los Angeles, CA 90004

                          EU RIGHT OF WITHDRAWAL

                          Customers in the European Union, Norway, Iceland, and Liechtenstein may withdraw from an eligible online purchase within 14 calendar days of delivery, without giving a reason. To submit a withdrawal request, please visit our EU Right of Withdrawal portal.

                          After submitting your request, you must return the item(s) within 14 days. We will refund the purchase price and standard outbound shipping charges. You are responsible for return shipping costs, which may be deducted from your refund if a prepaid return label is provided.